Customer Experience Coordinator

Location: olympia, WA

Department: Business Development

Type: Full Time

Min. Experience: Entry Level

The Customer Experience Coordinator (CEC) is responsible for inquiry and follow up communications throughout the New Vehicle Sales, Used Vehicle Sales, Service and Parts Department experience. Quality communications skills, detailed organization and ability to learn and effectively execute upon training will equal a successful, rewarding and lucrative employment experience at Rainier Dodge. 

The CEC must be able to:

  1. Communicate effectively via telephone while integrating email and text to solidify phone conversations.
  2. Organize each communication by tailoring their communication to client requests and relaying that valuable conversation in brief via the internal server.
  3. Communicate effectively and keep good relations with various employees inter-departmentally.
  4. Be positive and enthusiastic everyday.

The CEC will be trained to:

  1. Make quality phone calls with initial scripting and later a more natural pace/lead format.
  2. Utilize our simple and effective time management internal server.
  3. How to effectively set appointments.
  4. How to effectively transition a service/sales lead.
  5. How to tailor individual client relations.
  6. How to communicate via text message in a business setting.

Note: This is not an exhaustive list of responsibilities. You will be required to cross train in multiple positions and perform various clerical tasks as down time allows. 

Apply by phone to (360) 688 - 5151. No electronic resumes will be considered. 

Forward this Position
Recipient email address (one)
Your name
Your email address
Enter a message (optional)
Human Check*
Apply for this Position
* Required fields
First name*
Last name*
Email address*
Location
Phone number*
Resume*

Attach resume as .pdf, .doc, or .docx (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
Do you have a valid driver’s license?*
What’s your highest level of education completed?*
Are you 18 years of age or older?*
LinkedInLinkedIn profile URL:
What languages do you speak fluently?
Can you work weekends?
Can you work evenings?
Can you work overtime?
Have you ever been convicted of a felony?*
If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Veteran/Disability status