Customer Experience Coordinator

Location: olympia, WA

Department: Business Development

Type: Full Time

Min. Experience: Entry Level

The Customer Experience Coordinator (CEC) is responsible for inquiry and follow up communications throughout the New Vehicle Sales, Used Vehicle Sales, Service and Parts Department experience. Quality communications skills, detailed organization and ability to learn and effectively execute upon training will equal a successful, rewarding and lucrative employment experience at Rainier Dodge. 

The CEC must be able to:

  1. Communicate effectively via telephone while integrating email and text to solidify phone conversations.
  2. Organize each communication by tailoring their communication to client requests and relaying that valuable conversation in brief via the internal server.
  3. Communicate effectively and keep good relations with various employees inter-departmentally.
  4. Be positive and enthusiastic everyday.

The CEC will be trained to:

  1. Make quality phone calls with initial scripting and later a more natural pace/lead format.
  2. Utilize our simple and effective time management internal server.
  3. How to effectively set appointments.
  4. How to effectively transition a service/sales lead.
  5. How to tailor individual client relations.
  6. How to communicate via text message in a business setting.

Note: This is not an exhaustive list of responsibilities. You will be required to cross train in multiple positions and perform various clerical tasks as down time allows. 

Apply by phone to (360) 688 - 5151. No electronic resumes will be considered. 

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